Refund Policy

This Refund Policy outlines the terms and conditions under which refunds may be issued for fees associated with the publication process in Urdu Research Journal: ارمغانِ سرحد. The policy ensures transparency and fairness for all authors.

1. Publication Fee Policy

  • The journal may charge a publication fee to cover administrative and production costs.
  • Authors are required to pay the publication fee upon acceptance of their manuscript for publication.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

a. Manuscript Rejection

  • If the manuscript is rejected during the peer-review process or after editorial review, the publication fee (if paid in advance) will be refunded in full.

b. Withdrawal Before Peer Review

  • If an author withdraws their manuscript before the peer-review process begins, a full refund of the publication fee will be issued.

c. Withdrawal During or After Peer Review

  • If the manuscript is withdrawn by the author during or after peer review, no refund will be issued as significant editorial and administrative efforts would have been incurred.

d. Technical Errors

  • If a technical error (e.g., duplicate payment, overpayment) occurs during the payment process, the excess amount will be refunded.

3. No Refund Scenarios

Refunds will not be issued in the following cases:

  • Withdrawal of the manuscript after acceptance for publication.
  • Author non-compliance with journal policies or ethical standards resulting in manuscript rejection or retraction.
  • Failure to provide a valid reason for withdrawal or refund request.

4. Refund Request Process

To request a refund, authors must:

  1. Submit a written request to the journal’s editorial office via email within 15 days of the event triggering the refund request.
  2. Provide the following details:
    • Manuscript ID and title.
    • Author name(s).
    • Reason for refund request.
    • Proof of payment (e.g., receipt or transaction ID).

Email: rubina.urdu@suit.edu.pk
Phone: +92 300 6678334

5. Refund Processing

  • Once a refund request is approved, the refund will be processed within 15 business days.
  • Refunds will be issued using the original payment method. Bank charges or transaction fees associated with the refund will be deducted from the refund amount.