EXAMINING THE IMPACT OF ROLE OVERLOAD AND RESOURCES ON EMPLOYEE ENGAGEMENT AMONG OPERATIONAL EMPLOYEES OF RESCUE-1122: A PARTIAL LEAST SQUARE APPROACH

Abstract

The basic purpose of this study is to explore the relationship of role overload (RO) and resources (R) with employee engagement (EE) among the operational employees of Rescue (1122), District Mardan. The role overload and resources have not been studied with the relationship of employee engagement in emergency services (Rescue-1122) in Pakistan. Data was collected from 154 employees using adopted questionnaire. The respondents are Fire Rescuers (FR), Lead fire rescuers (LFR), DERT (Disaster emergency response team) Rescuer, Emergency Medical Technician (EMT) and Divers only of district Mardan. The WarpPLS was used for data analysis and concluded the negative impact of role overload on employee engagement, while positive impact of resources on employee engagement in Rescue-1122, Mardan. Thus, the present study provides help to top brass of the organization during formulation of strategy in order to overcome the problem of role overload which eventually affects employee engagement.