Najia Aman, Fayaz Ali Shah, Shahid Jan, Sonia Sethi


Employees’ turnover is a substantial challenge faced by every organization and that of the banking industry is of no exemption. Previous researches primarily focused on investigating the single-level analysis of employees’ turnover intentions in the banking industry of Pakistan, but this study seeks to investigate the multi-dimensional work-life conflict effect on turnover intentions particularly amongst females working at banks of Peshawar. The data gathered through structured questionnaires from a total of one fifty female staff primarily working at private, public, and foreign banks of Peshawar, Pakistan. The study concludes that an increased multi-dimensional effect in terms of social, family and personal life and work-life conflict ultimately leads to the greater female staff’s turnover intentions in banking industry Peshawar. This study proposes some valuable recommendations for human resource managers and policymakers to retain female workers in banks. 



Female bankers; Work-life conflict; Turnover; Peshawar

Full Text:



Ahmed, I., & Rana, S. L. (2011). Jobs satisfaction mediates relationship between facets of job and citizenship behavior: A study of female employees of banking sector of Pakistan. Information Management and Business Review, 3(4), 228-234.

Ahuja, M.K., Chudoba, K.M., Kacmar, C.J., McKnight, D.H., & George, J.F. (2007). IT Road Warriors: Balancing Work Family Conflict, Job Autonomy, And Work Overload To Mitigate Turnover Intentions. Mis quarterly vol. 31 no. 1, pp. 1-17/march 2007.

Baral, R., & Bhargava, S. (2010). Work‐family enrichment as a mediator between organizational interventions for work‐life balance and job outcomes. Journal of managerial psychology.

Casper, W. J., Weltman, D., & Kwesiga, E. (2007). Beyond family-friendly: The construct and measurement of singles-friendly work culture. Journal of Vocational Behavior, 70(3), 478-501.

Feeney, M. K., & Stritch, J. M. (2019). Family-friendly policies, gender, and work–life balance in the public sector. Review of Public Personnel Administration, 39(3), 422-448.

Glavin, P., & Schieman, S. (2012). Family Conflict: The− Family Role Blurring and Work− Work. Work and Occupations, 39(1), 71-98.

Greenhaus, J.H. and Beutell, N.J. (1985). Source Of Conflict Between Work And Family Roles. Academy of Management Review, 10(1): 76-88

Grzywacz, J.G., & Marks, N. F. (2000). Reconceptualizing The Work-Family Interface: An Ecological Perspective On The Correlates Of Positive And Negative Spillover Between Work And Family [Electronic version]. Journal of Occupational Health Psychology, 5, 111-126.

Haar, J. M., Sune, A., Russo, M., & Ollier-Malaterre, A. (2019). A cross-national study on the antecedents of work–life balance from the fit and balance perspective. Social Indicators Research, 142(1), 261-282.

Hochwarter, W., Ferris, G., Canty, A., Frink, D., Perrewe, P., &Berkson, H. (2001). Reconsidering The Job-Performance Turnover Relationship: The Role Of Gender In Form And Magnitude. Journal of Applied Social Psychology, 31(11), 2357-2377.

Johnston, M., (2014). Secondary Data Analysis: A Method of Which the Time Has Come, Qualitative And Quantitative Methods In Libraries (QQML), 3, 619 –626.

Kelloway, E. K., Gottlieb, B. H., & Barham, L. (1999). The Source Nature And Direction Of Work And Family Conflict: A Longitudinal Investigation. Journal of Occupational Health Psychology, 4, 337-346.

Kossek, E. E., & Ollier-Malaterre, A. (2013). Work-life policies: Linking national contexts, organizational practice and people for multi-level change. In Expanding the boundaries of work-family research (pp. 3-31). Palgrave Macmillan, London.

Kossek, E. E. (2016). Managing work-life boundaries in the digital age. Organizational Dynamics, 45(3), 258-270.

Retna, K. S., & Varatharaju, U. (2010). Effectiveness of quality work life balance programmes: Employees' perceptions. International Journal of Quality and Innovation, 1(2), 97-111.

Liyanage, D. M., Madhumini, A. M., Galhena, B. L., Liyanagea, D. M., & Madhuminib, A. M. (2014, February). Is Occupational Stress a Good Predictor of Turnover Intention? Evidence From a Leading Garment Manufacturer in Sri Lanka. In Proceedings of the 3rd International Conference on Management and Economics (Vol. 26, p. 27).

Malik, M. I., Saleem, F., & Ahmad, M. (2010). Work-Life Balance And Job Satisfaction Among Doctors In Pakistan. South Asian Journal of Management, 17(2), 112

Netemeyer, R. G., Brashear-Alejandro, T., & Boles, J.S. (2004). A Cross-National Model Of Job Related Outcomes Of Work-Role And Family Role Variables: A Retail Sales Context [Electronic version]. Journal of the Academy of Marketing Science, 32, 49-60.

O’neill, J. W., Harrison, M. M., Cleveland, J., Almeida, D., Stawski, R., & Crouter, A. C. (2009). Work–family climate, organizational commitment, and turnover: Multilevel contagion effects of leaders. Journal of Vocational Behavior, 74(1), 18-29.

Pandu, A., Balu, A., & Poorani, K. (2013). Assessing work-life balance among IT & ITeS women professionals. Indian journal of industrial relations, 611-620.

Sager, J. K. (1994). A Structural Model Depicting Salespeople’s Job Stress. Journal of the Academy of Marketing Science, 22, 74-84

Singh, S. (2013). Work life balance: A literature review. Global Journal of Commerce & Management Perspective, 2(3), 84-91.

Shahid, M. N., Latif, K., Sohail, N., & Ashraf, M. A. (2011). Work stress and employee performance in banking sector evidence from district Faisalabad, Pakistan. Asian Journal of Business and Management Sciences, 1(7), 38-47.

Soon, A., Quazi, H., Tay, C., & Kelly, K. (2005). Studies On The Impact Of Work-Life Initiatives On Employee & Firm Performance. Executive Report for Public release. Executive Report for Public release.

World Bank (2018) Labor Force, Female (% of total labor force) [online] available from accessed on 7th June 2018. Thompson, C.A., Andreassi, J., & Prottas, D. (2003). Work-Family Culture and Climate.

Voydanoff, P. (1988). Work and Family: A review and expanded conceptualization. J. Soc. Behav. Pers, 3, 1-22.

Westman, M., Etzion, D., & Gattenio, E. (2008). International business travels and the work‐family interface: A longitudinal study. Journal of Occupational and Organizational Psychology, 81(3), 459-480.


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Creative Commons License
Sarhad Journal of Management Sciences by Sarhad University of Science & Information Technology is licensed under a Creative Commons Attribution 4.0 International License.
Based on a work at