NAVIGATING WORKPLACE DYNAMICS: EXPLORING THE INTERPLAY OF OSTRACISM, INTERPERSONAL DEVIANCE, AND THE MEDIATING INFLUENCE OF EMPLOYEE SILENCE, EMOTIONAL EXHAUSTION WITH MODERATOR INGRATIATION AS A MITIGATING FACTOR

Abstract

This study investigates the intricate interplay of workplace dynamics, focusing on the relationships between ostracism, interpersonal deviance, and the arbitrating influences of employee silence and emotional exhaustion. Additionally, the moderating role of ingratiating behavior is explored as a potential mitigating factor. Data for this research was collected using cross-sectional survey design with a sample size of 236 academic staff from public sector universities in Quetta. To assess the association Confirmatory Factor Analysis (CFA) was conducted in AMOS and Andrew Hays Process in SPSS was employed. Results indicate a significant association between ostracism and interpersonal deviance, shedding light on the negative consequences for employees and organizational dynamics. Furthermore, the study reveals that employee silence and emotional exhaustion serve as critical mediating mechanisms, elucidating the psychological pathways through which workplace challenges impact individuals. Notably, the inclusion of ingratiating behavior as a moderator introduces a novel perspective, suggesting that certain employee behaviors may alleviate or exacerbate the observed effects. The implications of this research are multifaceted. Practically, organizations can use these insights to inform interventions that address workplace challenges and foster a positive organizational culture. Recommendations include targeted training programs, leadership development initiatives, and continuous monitoring systems to create a supportive work environment. Findings offer practical guidance for organizations seeking to enhance employee well-being and optimize organizational performance in the face of challenging interpersonal dynamics.