IMPROVING PROJECT MANAGEMENT PLANNING AND CONTROL IN THE SERVICES OPERATION ENVIRONMENT BY USING THE 6S TECHNIQUE

Abstract

In today's business land-scape, more is needed for companies to have a solid organizational system and values; they must also continuously improve their quality management systems to ensure zero accidents and complete safety. With intense competition among organizations to produce quality products, creating a positive and productive workplace for employees is a common challenge. Modern technology and the latest methods must be utilized to achieve desired goals and overcome industry challenges. One of the most modern and latest techniques available to organizations is the 6S methodology, which can help achieve industry goals. This study targets to assess the current level of project management planning and control, determine the awareness and understanding of the 6S methodology, and evaluate its impact on project management planning and control. We have chosen a questionnaire methodology for this quantitative research to examine the relationship between familiarity with the 6S methodology and its implementation in a service operating environment. This study will provide insights and recommendations on incorporating the 6S methodology into project management planning and control in a service operating environment. To ensure the successful implementation of the 6S methodology, organizations should provide adequate training and resources to their project management teams and encourage collaboration and communication among team members.