NEED OF 7S IN SERVICE OPERATION ENVIRONMENT AS COMPARED TO 5S AND 6S
Keywords:
Service operation, Efficiency, Productivity, 7S technique, 5S technique, 6S techniqueAbstract
Manufacturing companies distinguish themselves by their operational efficiency and the quality of their products. The 5S and 6S methodologies are commonly used in service operations to enhance efficiency and productivity. Although there are some similarities between these approaches and the 7S technique, there are also notable differences. The 7S technique can be applied in service operations to improve efficiency and productivity by focusing on the spirit element. This study analyzes the significance of the spirit element in the 7S technique and assesses the effectiveness of 5S, 6S, and 7S in service operations. Furthermore, it aims to identify the necessity of the 7S approach in organizations where 5S and 6S are already being used efficiently. The research employs a quantitative methodology and the results indicate that 60% to 79% of the respondents believe that spirit is a crucial aspect of the 7S technique and has positive outcomes. Encouraging a positive spirit can enhance teamwork, motivate and engage employees, and instill a sense of ownership among them. The 7S technique emphasizes an organization's shared values and culture, which can create a positive work environment, encourage employee engagement, improve communication, to lead to better performance.
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