THE MEDIATING ROLE OF ORGANIZATION CITIZENSHIP BEHAVIOR BETWEEN ISLAMIC WORK ETHICS AND JOB PERFORMANCE IN THE COMMERCIAL BANKS OF PAKISTAN

Abstract

This study investigates the mediation role of organizational citizenship behavior (OCB) between Islamic work ethics (IWE) and Job Performance (JP) in commercial banks of Pakistan. Data was collected from 336 respondents with the help of an adapted questionnaire with sound validity and reliability. Collected data was analyzed with the help of Smart PLS4. Findings of the study show that IWE positively and significantly affect OCB and JP. Results also confirmed the complementary partial mediating role of OCB such that for higher IWE and OCB the higher the JP. The findings of the study are believed to have a number of implications for the organizations, practitioners and academicians to foster IWE and OCB to maximize JP. In addition, the study improved our knowledge that how IWE affect OCB and job performance in the context of Pakistani’s commercial banks. The limitation of the study is that its conclusions are limited to the Pakistani’s commercial banks in its own distinct style of functioning, culture and environment. Further research may be carried out on the variables of workforce deviant behavior, organization politics, job engagement, organization culture, emotional well-being, organizational performance and locus of control in relationship with IWE. It is highly suggested to provide frequent training and seminars on IWE in order to improve OCB and job Performance.