THE RELATIONSHIP BETWEEN JOB SATISFACTION AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: MEDIATING ROLE OF ORGANIZATIONAL JUSTICE

Fawad Khan, Kunos István

Abstract


ABSTRACT: The investigation aims to know the possible impact of Job Satisfaction (JS) on Organizational Citizenship Behavior (OCB), while taking Organizational Justice (OJ) as a mediating variable. Four areas of JS, five areas of OCB and four dimensions of OJ are analyzed in the study. Population includes personnel working in privately owned banks located in Malakand Division, Pakistan. Sample size is 260 but only 153 responses were received and recorded. The results showed a direct impact of JS on OCB i.e. 48%; the effects on OJ due to JS is 71%, the effects of OJ on OCB gave a result of 58%; while the effects of JS on OCB, being mediated by OJ are 31%.


Keywords


Job Satisfaction, Organizational Citizenship Behavior, Organizational Justice

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Sarhad Journal of Management Sciences by Sarhad University of Science & Information Technology is licensed under a Creative Commons Attribution 4.0 International License.
Based on a work at suit.edu.pk