Fawad Khan, Kunos István


ABSTRACT: The investigation aims to know the possible impact of Job Satisfaction (JS) on Organizational Citizenship Behavior (OCB), while taking Organizational Justice (OJ) as a mediating variable. Four areas of JS, five areas of OCB and four dimensions of OJ are analyzed in the study. Population includes personnel working in privately owned banks located in Malakand Division, Pakistan. Sample size is 260 but only 153 responses were received and recorded. The results showed a direct impact of JS on OCB i.e. 48%; the effects on OJ due to JS is 71%, the effects of OJ on OCB gave a result of 58%; while the effects of JS on OCB, being mediated by OJ are 31%.


Job Satisfaction, Organizational Citizenship Behavior, Organizational Justice

Full Text:



Al-Zu'bi, H. A. (2010). A study of relationship between organizational justice and job satisfaction. International journal of Business and Management, 5(12), 102.

Bakhshi, A., Kumar, K., & Rani, E. (2009). Organizational justice perceptions as predictor of job satisfaction and organization commitment. International journal of Business and Management, 4(9), 145-154.

Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173.

Bies, R. J. (1986). Interactional justice: Communication criteria of fairness. Research on negotiation in organizations, 1, 43-55.

Blakely, G. L., Andrews, M. C., & Moorman, R. H. (2005). The moderating effects of equity sensitivity on the relationship between organizational justice and organizational citizenship behaviors. Journal of Business and Psychology, 20(2), 259-273.

Cropanzano, R., & Greenberg, J. (1997). Progress in organizational justice: Tunneling through the maze. International review of industrial and organizational psychology, 12, 317-372.

Eisenberg, N., & Miller, P. A. (1987). The relation of empathy to prosocial and related behaviors. Psychological bulletin, 101(1), 91.

Fatimah, O., Amiraa, A., & Halim, F. (2011). The relationships between organizational justice, organizational citizenship behavior and job satisfaction. Pertanika J. Soc. Sci. & Hum, 19(5), 115-121.

Foote, D. A., & Tang, T. L. P. (2008). Job satisfaction and organizational citizenship behavior (OCB). Management Decision.

Foster, R. D. (2010). Resistance, justice, and commitment to change. Human resource development quarterly, 21(1), 3-39.

Greenberg, J. (1990). Organizational justice: Yesterday, today, and tomorrow. Journal of management, 16(2), 399-432.

Igbaria, M., & Guimaraes, T. (1993). Antecedents and consequences of job satisfaction among information center employees. Journal of Management Information Systems, 9(4), 145-174.

Imran, R., Majeed, M., & Ayub, A. (2015). Impact of organizational justice, job security and job satisfaction on organizational productivity. Journal of Economics, Business and Management, 3(9), 840-845.

Iqbal, K. (2013). Determinants of organizational justice and its impact on job satisfaction. A Pakistan base survey. International review of management and business research, 2(1), 48.

Itiola, K., Odebiyi, I. I., & Alabi, E. (2014). Empirical study of impact of organizational citizenship behaviour dimensions on job satisfaction among administrative staff of Osun State owned Tertiary Institutions, Nigeria. International Journal of Academic Research in Business and Social Sciences, 4(8), 264-274.

Lee, U. H., Kim, H. K., & Kim, Y. H. (2013). Determinants of organizational citizenship behavior and its outcomes. Global Business and Management Research, 5(1), 54.

Locke, E. A. (1969). What is job satisfaction? Organizational behavior and human performance, 4(4), 309-336.

Lotfi, M. H., & Pour, M. S. (2013). The relationship between organizational justice and job satisfaction among the employees of Tehran Payame Noor University. Procedia-Social and Behavioral Sciences, 93, 2073-2079.

Lovell, S. E., Kahn, A. S., Anton, J., Davidson, A., Dowling, E., Post, D., & Mason, C. (1999). Does gender affect the link between organizational citizenship behavior and performance evaluation? Sex Roles, 41(5-6), 469-478.

Marsh, H. W., Hau, K.-T., & Wen, Z. (2004). In search of golden rules: Comment on hypothesis-testing approaches to setting cutoff values for fit indexes and dangers in overgeneralizing Hu and Bentler's (1999) findings. Structural equation modeling, 11(3), 320-341.

Mathur, S. Padmakumari.(2013). Organizational justice and organizational citizenship behavior among Store Executives. Human Resource Management Research, 3(4), 124-149.

Miao, R.-T. (2011). Perceived organizational support, job satisfaction, task performance and organizational citizenship behavior in China. Journal of Behavioral and Applied Management, 12(2), 105.

Moorman, R. H., Blakely, G. L., & Niehoff, B. P. (1998). Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior? Academy of Management journal, 41(3), 351-357.

Nandan, T., & Azim, A. M. M. (2015). Organizational justice and organizational citizenship behavior: mediating role of psychological capital. American International Journal of Social Science, 4(6), 148-156.

Noruzy, A., Shatery, K., Rezazadeh, A., & Hatami-Shirkouhi, L. (2011). Investigation the relationship between organizational justice, and organizational citizenship behavior: The mediating role of perceived organizational support. Indian Journal of science and Technology, 4(7), 842-847.

Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome: Lexington Books/DC Heath and Com.

Organ, D. W., & Ryan, K. (1995). A meta‐analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel psychology, 48(4), 775-802.

Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. The leadership quarterly, 1(2), 107-142.

Rahman, M., Haque, M., Elahi, F., & Miah, W. (2015). Impact of organizational justice on employee job satisfaction: an empirical investigation. American Journal of Business and management, 4(4), 162-171.

Rao, P. B. (2003). A Study Of Performance Appraisal Of Employees In Select Organisations.

Rezaeian, A., & Rahimi, F. (2008). Investigating the effectiveness of procedural justice on organizational citizenship behavior considering the role of organizational justice. The Journal Management Perspective, 29(1), 69-87.

Robbins, S. P. (2001). Organisational behaviour: global and Southern African perspectives: Pearson South Africa.

Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach: John Wiley & Sons.

Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences (Vol. 3): Sage publications.

Subhadrabandhu, T. (2012). Job satisfaction and organizational citizenship behavior of personnel at one university hospital in Thailand. Journal of the Medical Association of Thailand, 95(6), S102-S108.

Swaminathan, S., & Jawahar, P. D. (2013). Job satisfaction as a predictor of organizational citizenship behavior: An empirical study. Global journal of business research, 7(1), 71-80.

Talachi, R. K., Gorji, M. B., & Boerhannoeddin, A. B. (2014). An investigation of the role of job satisfaction in employees’ organizational citizenship behavior. Collegium antropologicum, 38(2), 429-436.

Tanriverdi, H. (2008). Workers' job satisfaction and organizational commitment: Mediator variable relationships of organizational commitment factors. Journal of American Academy of Business, 14(1), 152-163.

Torlak, O., & Koc, U. (2007). Materialistic attitude as an antecedent of organizational citizenship behavior. Management Research News.

Weiss, H. M. (2002). Deconstructing job satisfaction: Separating evaluations, beliefs and affective experiences. Human resource management review, 12(2), 173-194.

Young, L. D. (2010). Is organizational justice enough to promote citizenship behavior at work? A retest in Korea. European journal of scientific research, 45(4), 637-648.

Ziegler, R., Schlett, C., Casel, K., & Diehl, M. (2012). The role of job satisfaction, job ambivalence, and emotions at work in predicting organizational citizenship behavior. Journal of Personnel Psychology.


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Creative Commons License
Sarhad Journal of Management Sciences by Sarhad University of Science & Information Technology is licensed under a Creative Commons Attribution 4.0 International License.
Based on a work at