FACTORS OF KNOWLEDGE SHARING: A LITERATURE REVIEW

Authors

  • Rabia Ishrat Sarhad University of Science and Information Technology, Peshawar
  • Wali Rahman Sarhad University of Science and Information Technology, Peshawar

Keywords:

Competitive Advantages, Knowledge sharing, knowledge sharing factors

Abstract

Since both academia and practitioners believe that knowledge sharing has become one of the critical ingredients for any organization to have competitive edge, knowing it with its totality is highly imperative. The purpose of this paper is to provide a more inclusive insight about various factors of knowledge sharing that has so far been discussed and empirically tested. A theoretical ground is provided in the introduction to provide strong justification for certain important factors so that the reader can get better idea of the initial concepts. Then, detail literature is reviewed to get better understanding of knowledge sharing itself and the factors affecting knowledge sharing from theoretical and empirical studies. The study is conducted with the help of collecting data from search engines such as Google scholar, papers published in renowned journals, conference proceedings and books. The results show that knowledge sharing factors such as shared goals, social network, social trust, subjective norms, attitude of employees, knowledge of the situation and perception of employees regarding situation play vital role in enhancing knowledge sharing behavior of the employees in an organization. This study has implications for both the researchers and practitioners.

Author Biographies

Rabia Ishrat, Sarhad University of Science and Information Technology, Peshawar

Assistant Professor, Department of Business Administration

Wali Rahman, Sarhad University of Science and Information Technology, Peshawar

Associate Professor, Department of Business Administration

References

Abrams, L. C., Cross, R., Lesser, E., & Levin, D. Z. (2003). Nurturing interpersonal trust in knowledge-sharing networks. The Academy of Management Executive, 17(4), 64-77.

Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211.

Ajzen, I., & Fishbein, M. (1970). The prediction of behavior from attitudinal and normative variables. Journal of Experimental Social Psychology, 6(4), 466-487.

Ajzen, I., & Fishbein, M. (1980). Understanding Attitudes and Predicting Social Behaviour: Prentice Hall.

Akosile, A., & Olatokun, W. (2019). Factors influencing knowledge sharing among academics in Bowen University, Nigeria. Journal of Librarianship and Information Science, 0961000618820926.

Al-Swidi, A., Huque, S. M. R., Hafeez, M. H., & Shariff, M. N. M. (2014). The role of subjective norms in theory of planned behavior in the context of organic food consumption. British Food Journal, 116(10), 1561-1580.

Alavi, M., & Leidner, D. E. (1999). Knowledge management systems: Issues, challenges, and benefits. Communications of the AIS, 1(2es), 1.

Alavi, M., & Leidner, D. E. (2001). Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly, 107-136.

Alexandre, A., Martin, M., Li, W., Wentling, T., & Stuedemann, R. (2006). Cultural influences on knowledge sharing through online communities of practice. Journal of Knowledge Management, 10(1), 94-107.

Andrawina, L., Govindaraju, R., Samadhi, A., & Sudirman, I. (2008). Absorptive capacity moderates the relationship between knowledge sharing capability and innovation capability. Paper presented at the Industrial Engineering and Engineering Management

Argote, L., McEvily, B., & Reagans, R. (2003). Introduction to the special issue on managing knowledge in organizations: Creating, retaining, and transferring knowledge. Journal of Management Science, 49(4), v-viii.

Awad, E. M., & Ghaziri, H. M. (2007). Knowledge Management. India: Pearson Education.

Babcock, P. (2004). Shedding light on knowledge management. HR magazine, 49(5), 46-51.

Barson, R. J., Foster, G., Struck, T., Ratchev, S., Pawar, K., Weber, F., & Wunram, M. (2000). Inter-and intra-organisational barriers to sharing knowledge in the extended supply-chain. Paper presented at the Proceedings of the eBusiness and eWork.

Bartol, K. M., & Srivastava, A. (2002). Encouraging knowledge sharing: The role of organizational reward systems. Journal of Leadership & Organizational Studies, 9(1), 64-76.

Bautista, R. G., & Bayang, M. A. (2015). Social network, social trust and shared-goals towards organizational-knowledge sharing. American Journal of Educational Research, 3(5), 662-667.

Behery, M. (2008). Leadership, knowledge sharing, and organizational benefits within UAE. Journal of American Academy of Business, 12(2), 227-237.

Bibi, S., & Ali, A. (2017). Knowledge Sharing behavior of academics in Higher Education. Journal of Applied Research in Higher Education, 9(4), 550-564. doi: 10.1108/jarhe-11-2016-0077

Bock, G.-W., Zmud, R. W., Kim, Y.-G., & Lee, J.-N. (2005). Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS quarterly, 87-111.

Bock, G. W., & Kim, Y.-G. (2002). Breaking the myths of rewards: An exploratory study of attitudes about knowledge sharing. Information Resources Management Journal, 15(2), 14-21.

Boland Jr, R. J., & Tenkasi, R. V. (1995). Perspective making and perspective taking in communities of knowing. Organization Science, 6(4), 350-372.

Boyd, J., Ragsdell, G., & Oppenheim, C. (2007). Knowledge transfer mechanisms: a case study from manufacturing. Paper presented at the Proceedings of the 8th European Conference on Knowledge Management.

Cabrera, A., Collins, W. C., & Salgado, J. F. (2006). Determinants of individual engagement in knowledge sharing. The International Journal of Human Resource Management, 17(2), 245-264.

Cabrera, E. F., & Cabrera, A. (2005). Fostering knowledge sharing through people management practices. The International Journal of Human Resource Management, 16(5), 720-735.

Carter, C., & Scarbrough, H. (2001). Towards a second generation of KM? The people management challenge. Education+ Training, 43(4/5), 215-224.

Chang, H., & Chuang, S.-S. (2011). Social capital and individual motivations on knowledge sharing: Participant involvement as a moderator. Information & Management, 48(1), 9-18.

Chen, C. J., Huang, J. W., & Hsiao, Y. C. (2010). Knowledge management and innovativeness: The role of organizational climate and structure. International Journal of Manpower, 31(8), 848-870.

Chen, I. Y., & Chen, N.-S. (2009). Examining the factors influencing participants' knowledge sharing behavior in virtual learning communities. Journal of Educational Technology & Society, 12(1), 134.

Cheng-Hua, W., Yuan-Duen, L., Wei, L., & Li-Ting, Z. (2007). Effects of personal qualities and team processes on willingness to share knowledge: An empirical study. International Journal of Management, 24(2), 250.

Cheng, M.-Y., Ho, J. S.-Y., & Lau, P. M. (2009). Knowledge sharing in academic institutions: a study of Multimedia University Malaysia. Electronic Journal of Knowledge Management, 7(3), 313-324.

Chennamaneni, A. (2007). Determinants of knowledge sharing behaviors: Developing and testing an integrated theoretical model.

Chiou, J.-S. (1998). The effects of attitude, subjective norm, and perceived behavioral control on consumers’ purchase intentions: The moderating effects of product knowledge and attention to social comparison information. Proc. Natl. Sci. Counc. ROC (C), 9(2), 298-308.

Chow, W. S., & Chan, L. S. (2008). Social network, social trust and shared goals in organizational knowledge sharing. Information & Management, 45(7), 458–465.

Chowdhury, S. (2005). The role of affect- and cognition-based trust in complex knowledge sharing. Journal of Managerial issues, 17(3), 310-326.

Coleman, J. S. (2005). Role of Social Capital in the Creation of Human Capital. Tehran: Shirazeh Publishing.

Connelly, C. E., & Kelloway, E. K. (2003). Predictors of employees’ perceptions of knowledge sharing cultures. Leadership & Organization Development Journal, 24(5), 294-301.

Cooper, S. (2001). Collaborative work software: Advanced technology enables knowledge management. Building Knowledge Management Environments for Electronic Government, 227-238.

Cross, R., Parker, A., Prusak, L., & Borgatti, S. P. (2001). Knowing what we know: Supporting knowledge creation and sharing in social networks. Organizational Dynamics, 30(2), 100-120.

Cummings, J. L., & Teng, B.-S. (2003). Transferring R&D knowledge: the key factors affecting knowledge transfer success. Journal of Engineering and Technology Management, 20(1), 39-68.

Damodaran, L., & Olphert, W. (2000). Barriers and facilitators to the use of knowledge management systems. Behaviour & Information Technology, 19(6), 405-413.

Darr, E. D., Argote, L., & Epple, D. (1995). The acquisition, transfer, and depreciation of knowledge in service organizations: Productivity in franchises. Management Science, 41(11), 1750-1762.

Das, S. S., & Van-de-Ven, A. H. (2000). Competing with new product technologies: A process model of strategy. Management Science, 46(10), 1300-1316.

Daud, S., Rahim, R. E. A., & Alimun, R. (2008). Knowledge creation and innovation in classroom. International Journal of Social Sciences, 3(1), 75-79.

Davenport, T. H. (1994). Saving IT's soul: Human-centered information management. Harvard Business Review, 72(2), 119-131.

Davenport, T. H., & Prusak, L. (1998). Working Knowledge: Harvard Business School Press, Boston, MA.

De Vries, R. E., Van den Hooff, B., & De Ridder, J. A. (2006). Explaining knowledge sharing: The role of team communication styles, job satisfaction, and performance beliefs. Communication Research, 33(2), 115-135.

Donnelly, R. (2019). Aligning knowledge sharing interventions with the promotion of firm success: The need for SHRM to balance tensions and challenges. Journal of Business Research, 94, 344-352.

Du Plessis, M. (2007). The role of knowledge management in innovation. Journal of Knowledge Management, 11(4), 20-29.

Eagly, A. H., & Chaiken, S. (1993). The Psychology of Attitudes. Orlando, FL, US: Harcourt Brace Jovanovich College Publishers.

Eaves, S. (2014). Middle management knowledge by possession and position: a panoptic examination of individual knowledge sharing influences. The Electronic Journal of Knowledge Management, 12(1), 67-82.

Endres, M. L., & Chowdhury, S. (2019). Team and individual interactions with reciprocity in individual knowledge sharing Effective Knowledge Management Systems in Modern Society (pp. 123-145): IGI Global.

Endsley, M. R. (1988). Design and evaluation for situation awareness enhancement. Paper presented at the Proceedings of the Human Factors Society Annual Meeting.

Endsley, M. R., & Garland, D. (2000). Theoretical underpinnings of situation awareness: A critical review. Situation Awareness Analysis and Measurement, 3-32.

F.Cabrera, E., & Cabrera, A. (2005). Fostering knowledge sharing through people management practices. The International Journal of Human Resource Management, 16(5), 720-735.

Fazio, R. H. (1986). How do attitudes guide behavior? Handbook of Motivation and Cognition: Foundations of Social Behavior (Vol. 1, pp. 204-243). New York: Guilford Press.

Fernie, S., Green, S. D., Weller, S. J., & Newcombe, R. (2003). Knowledge sharing: Context, confusion and controversy. International Journal of Project Management, 21(3), 177-187.

Fracker, M. L. (1988). A theory of situation assessment: Implications for measuring situation awareness. Paper presented at the Proceedings of the Human Factors Society Annual Meeting.

Fracker, M. L. (1989). Attention allocation in situation awareness. Paper presented at the Proceedings of the Human Factors Society Annual Meeting.

Fullwood, R., Rowley, J., & Delbridge, R. (2013). Knowledge sharing amongst academics in UK universities. Journal of Knowledge Management, 17(1), 123-136.

Global, I. G. I. (2017). What is shared goal IGI Global.

Guo, Y., & Chen, J. (2010). A case study: social network and knowledge sharing. Paper presented at the E-Business and E-Government (ICEE), 2010 International Conference.

Gupta, A. K., & Govindarajan, V. (2000). Knowledge flows within multinational corporations. Strategic Management Journal, 473-496.

Hansen, M. T. (1999). The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits. Administrative Science Quarterly, 44(1), 82-111.

Haque, M. M., Ahlan, A. R., & Razi, M. J. M. (2015). Factors affecting knowledge sharing on innovation in the Higher education institutions. ARPN Journal of Engineering and Applied Sciences, ho10(23).

Härtel, C. E. J., Smith, K. A., & Prince, C. (1989). Defining aircrew coordination: Searching mishaps for meaning. Paper presented at the Fifth International Symposium on Aviation Psychology.

Hendriks, P. (1999). Why share knowledge? The influence of ICT on the motivation for knowledge sharing. Knowledge and Process Management, 6(2), 91.

Hernaez, O. R. (2011). Handbook of Research on Communities of Practice for Organizational Management and Networking: Methodologies for Competitive Advantage. USA: Informatio Science Reference.

Hidayanto, A. N., Hapsari, I. C., Alfina, I., & Sucahyo, Y. G. (2013). Knowledge sharing perception: Multiple case studies in Indonesian IT consulting companies. JCP, 8(10), 2719-2723.

Hislop, D. (2013). Knowledge Management in Organizations: A Critical Introduction: Oxford University Press.

Hitam, N. A. B., & Mahamad, S. A. M. B. S. (2012). Knowledge sharing practice in private sectors: A software house perspective. Journal of Advanced Computer Science and Technology Research, 2, 1-9.

Ho, C.-T. (2009). The relationship between knowledge management enablers and performance. Industrial Management & Data Systems, 109(1), 98-117.

Hossain, L., Atkinson, S. R., Wigand, R. T., & Carlsson, S. (2012). Knowledge sharing through social networks. Paper presented at the The Second International Conference on Social Eco-Informatics.

Hsu, M.-H., Ju, T. L., Yen, C.-H., & Chang, C.-M. (2007). Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations. International Journal of Human-Computer Studies, 65(2), 153-169.

Huber, G. P. (1991). Organizational learning: The contributing processes and the literatures. Organization Science, 2(1), 88-115.

Hung, Y.-C., & Chuang, Y.-H. (2009). Factors affecting knowledge sharing behavior: a content analysis of empirical findings. Paper presented at the International Conference of Pacific Rim Management, Jul.

Ipe, M. (2003). Knowledge sharing in organizations: A conceptual framework. Human Resource Development Review, 2(4), 337-359.

Iqbal, M. J., Rasli, A., Heng, L. H., Ali, M. B. B., Hassan, I., & Jolaee, A. (2011). Academic staff knowledge sharing intentions and university innovation capability. African Journal of Business Management, 5(27), 11051.

Irma, B.-F., & Rajiv, S. (2010). Knowledge Management System & Processes: M.E.Sharpe,Inc. Armonk, New york.

Ishrat, R., & Rahman, W. (2019). Effect of Attitude and Individual Perception on Knowledge Sharing in Peshawar

University: An Empirical Study. FWU Journal of Social Sciences, 13(2), 75-93.

Islam, Z. M. (2010). The mediating effects of socialization on organizational contexts and knowledge sharing. Journal of Knowledge Globalization, 3(1), 31-48.

Ismail, M. B., & Yusof, Z. M. (2010). The impact of individual factors on knowledge sharing quality. Journal of Organizational Knowledge Management, 13.

Jackson, S. E., Chuang, C.-H., Harden, E. E., & Jiang, Y. (2006). Toward developing human resource management systems for knowledge-intensive teamwork Research in Personnel and Human Resources Management (pp. 27-70): Emerald Group Publishing Limited.

Jahani, S., Ramayah, T., & Effendi, A. A. (2011). Is reward system and leadership important in knowledge sharing among academics. American Journal of Economics and Business Administration, 3(1), 87-94.

Jarvenpaa, S. L., & Staples, D. S. (2001). Exploring perceptions of organizational ownership of information and expertise. Journal of Management Information Systems, 18(1), 151-183.

Jolaee, A., Nor, K. M., Khani, N., & Yusoff, R. M. (2014). Factors affecting knowledge sharing intention among academic staff. International Journal of Educational Management, 28(4), 413-431.

Kashif, M., Gleeson, D., & Aziz, N. (2013). Barriers and Enablers of Knowledge Sharing: A Qualitative Study of ABB, Bombardier, Ericsson and Siemens.

Khan, R. H. (2014). Exploring the factors affecting Knowledge sharing practices in Dhaka University library. Library Philosophy and Practice, 0_1.

Khanna, T., Gulati, R., & Nohria, N. (1998). The dynamics of learning alliances: Competition, cooperation, and relative scope. Strategic Management Journal, 193-210.

Kharabsheh, R. A. (2007). A model of antecedents of knowledge sharing. Electronic Journal of Knowledge Management, 5(4), 419-426.

Kim, S., & Ju, B. (2008). An analysis of faculty perceptions: Attitudes toward knowledge sharing and collaboration in an academic institution. Library & Information Science Research, 30(4), 282-290.

Kim, S., & Lee, H. (2005). Employee knowledge sharing capabilities in public & private organizations: Does organizational context matter? Paper presented at the System Sciences, 2005. HICSS'05. Proceedings of the 38th Annual Hawaii International Conference on.

Kim, S., & Lee, H. (2006). The impact of organizational context and information technology on employee knowledge sharing capabilities. Public Administration Review, 66(3), 370-385.

Kim, T. T., Lee, G., Paek, S., & Lee, S. (2013). Social capital, knowledge sharing and organizational performance: what structural relationship do they have in hotels? International Journal of Contemporary Hospitality Management, 25(5), 683-704.

Kim, Y. J., Chun, J. U., & Song, J. (2009). Investigating the role of attitude in technology acceptance from an attitude strength perspective. International Journal of Information Management, 29(1), 67-77.

Kogut, B., & Zander, U. (1992). Knowledge of the firm, combinative capabilities, and the replication of technology. Organization Science, 3(3), 383-397.

Kogut, B. Z., U. (1992). Knowledge of the firrm, combinative capabilities,and the replication of technology. Organization Science(3), 383-397.

Koloniari, M., Vraimaki, E., & Fassoulis, K. (2019). Factors affecting knowledge creation in academic libraries. Journal of Librarianship and Information Science, 51(1), 20-33.

Krackhardt, D., & Stern, R. N. (1985). The Design of Social Networks and the Management of Crises. Paper presented at the Academy of Management Proceedings.

Kramer, R. M. (1999). Trust and distrust in organizations: Emerging perspectives, enduring questions. Annual Review of Psychology, 50(1), 569-598.

Krishnananda, S. (1983). What is Knowledge The Knolwledge Situation Retrieved from http://www.swami-krishnananda.org/knowledge/What_is_Knowledge.pdf

Krogh, G. V. (1998). Care in knowledge creation. California Management Review, 40(3), 133-153.

Kumar, N., Rose, R. C., & Rose, R. C. (2012). The impact of knowledge sharing and Islamic work ethic on innovation capability. Cross Cultural Management: An International Journal, 19(2), 142-165.

Kuo, F.-Y., & Young, M.-L. (2008). Predicting knowledge sharing practices through intention: A test of competing models. Computers in Human Behavior, 24(6), 2697-2722.

Kwok, S. H., & Gao, S. (2005). Attitude towards knowledge sharing behavior. Journal of Computer Information Systems, 46(2), 45-51.

Lapinski, M. K., & Rimal, R. N. (2005). An explication of social norms. Communication Theory, 15(2), 127-147.

Larsen, D. (2005). Teams and Shared Goals Retrieved 02/07/17, 2017, from https://www.futureworksconsulting.com/blog/2005/10/13/teams-and-shared-goals/

Lee, J.-N. (2001). The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Information & Management, 38(5), 323-335.

Lesser, E. L., & Storck, J. (2001). Communities of practice and organizational performance. IBM Systems Journal, 40(4), 831-841.

Liao, L.-F. (2006). A learning organization perspective on knowledge-sharing behavior and firm innovation. Human Systems Management, 25(4), 227-236.

Lin, C.-P. (2007). To share or not to share: Modeling tacit knowledge sharing, its mediators and antecedents. Journal of Business Ethics, 70(4), 411-428.

Lin, H.-F. (2007). Knowledge sharing and firm innovation capability: An empirical study. International Journal of Manpower, 28(3/4), 315-332.

Lin, H.-F., & Lee, G.-G. (2004). Perceptions of senior managers toward knowledge-sharing behaviour. Management Decision, 42(1), 108-125.

Marouf, L. N. (2007). Social networks and knowledge sharing in organizations: A case study. Journal of Knowledge Management, 11(6), 110-125.

Massa, S., & Testa, S. (2009). A knowledge management approach to organizational competitive advantage: Evidence from the food sector. European Management Journal, 27(2), 129-141.

Mughal, F. (2010). Beyond the tacit-explicit dichotomy: Towards a conceptual framework for mapping knowledge creation, sharing & networking. Journal of Knowledge Management Practice, 11(2).

Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242-266.

Nelson, K. M., & Cooprider, J. G. (1996). The contribution of shared knowledge to IS group performance. MIS quarterly, 409-432.

Nodari, F., Oliveira, M., & Maçada, A. C. G. (2016). Organizational performance through the Donation and Collection of Interorganizational Knowledge. VINE Journal of Information and Knowledge Management Systems, 46(1), 85-103.

Nonaka, I. (1991). The knowledge-creating company. Harvard Business Review, 69(6), 96-104.

Nonaka, I., Krogh, G. V., & Voelpel, S. (2006). Organizational knowledge creation theory: Evolutionary paths and future advances. Organization Studies, 27(8), 1179-1208.

Nonaka, I., & Takeuchi, H. (1995). The Knowledge-creating Company: How Japanese Companies Create the Dynamics of Innovation: Oxford university press.

O'dell, C., & Grayson, C. J. (1998). If only we knew what we know: Identification and transfer of internal best practices. California Management Review, 40(3), 154-174.

Olatokun, W. M., & Nneamaka, E. I. (2013). Analysing lawyers' attitude towards knowledge sharing. South African Journal of Information Management, 15(1), 1-11.

Parekh, R. A. (2009). Knowledge sharing: Collaboration between universities and industrial organisations. Paper presented at the International Conference on Academic Libraries (ICAL-2009).

Paulin, D., & Suneson, K. (2012). Knowledge transfer, knowledge sharing and knowledge barriers–three blurry terms in KM. The Electronic Journal of Knowledge Management, 10(1), 81-91.

Rahman, R. A. (2011). Knowledge sharing practices: A case study at Malaysia’s healthcare research institutes. The International Information & Library Review, 43(4), 207-214.

Ramasamy, B., Goh, K. W., & Yeung, M. C. H. (2006). Is Guanxi (relationship) a aridge to knowledge transfer? Journal of Business Research, 59, 130-139.

Reagans, R., & McEvily, B. (2003). Network structure and knowledge transfer: The effects of cohesion and range. Administrative science quarterly, 48(2), 240-267.

Reid, F. (2003). Creating a knowledge-sharing culture among diverse business units. Employment Relations Today, 30(3), 43.

Renzl, B. (2008). Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation. Omega, 36(2), 206-220.

Riege, A. (2005). Three-dozen knowledge-sharing barriers managers must consider. Journal of Knowledge Management, 9(3), 18-35.

Ryu, S., Ho, S. H., & Han, I. (2003). Knowledge sharing behavior of physicians in hospitals. Expert Systems with applications, 25(1), 113-122.

Sáenz, J., Aramburu, N., & Blanco, C. E. (2012). Knowledge sharing and innovation in Spanish and Colombian high-tech firms. Journal of Knowledge Management, 16(6), 919-933.

Salas, E., Prince, C., Baker, D. P., & Shrestha, L. (1995). Situation awareness in team performance: Implications for measurement and training. Human Factors, 37(1), 123-136.

Sandhu, M. S., Jain, K. K., & Ahmad, I. U. K. b. (2011). Knowledge sharing among public sector employees: evidence from Malaysia. International Journal of Public Sector Management, 24(3), 206-226.

Schacter, D., Gilbert, D., Wegner, D., & Hood, B. (2011). Psychology: European Edition: Macmillan International Higher Education.

Schmetz, F. (2002). Introduction to KM in the Public sector. Knowledge Board, October.

Seba, I., Rowley, J., & Delbridge, R. (2012). Knowledge sharing in the Dubai police force. Journal of Knowledge Management, 16(1), 114-128.

Sethumadhavan, R. (2007). Importance of Knowledge Sharing for Organizations. Journal of Knowledge Management, 4(1), 33-37.

Shih, J. C., & Farn, C. K. (2008). Behavior and social influence in knowledge sharing: Intention formation and the moderating role of knowledge type. Paper presented at the PAKM.

Shin, M. (2004). A framework for evaluating economics of knowledge management systems. Information & Management, 42(1), 179-196.

Shin, S. K., Ishman, M., & Sanders, G. L. (2007). An empirical investigation of socio-cultural factors of information sharing in China. Information & Management, 44(2), 165-174.

Sizer, J. (2001). Research and the knowledge age. Tertiary Education & Management, 7(3), 227-242.

Skaik, H. A., & Othman, R. (2014). Knowledge sharing behaviour and its predictors in United Arab Emirates universities. Sains Humanika, 2(2).

Skyrme, D. J., & Amidon, D. M. (1997). Creating the Knowledge-based Business: Business Intelligence Limited London.

Smith, P. A. C., Bakker, M., Leenders, R. T. A. J., Gabbay, S. M., Kratzer, J., & Engelen, J. M. L. V. (2006). Is trust really social capital? Knowledge sharing in product development projects. The Learning Organization, 13(6), 594-605.

Sohail, M. S., & Daud, S. (2009). Knowledge sharing in higher education institutions: Perspectives from Malaysia. Vine, 39(2), 125-142.

Subramani, M. R., & Rajagopalan, B. (2003). Knowledge-sharing and influence in online social networks via viral marketing. Communications of the ACM, 46(12), 300-307.

Sun, P. Y. T., & Scott, J. L. (2005). An investigation of barriers to knowledge transfer. Journal of Knowledge Management, 9(2), 75-90.

Svetlik, I., Stavrou-Costea, E., & Lin, H.-F. (2007). Knowledge sharing and firm innovation capability: an empirical study. International Journal of manpower, 28(3/4), 315-332.

Szulanski, G. (1996). Exploring internal stickiness: Impediments to the transfer of best practice within the firm. Strategic Management Journal, 17(S2), 27-43.

Szulanski, G., Cappetta, R., & Jensen, R. J. (2004). When and how trustworthiness matters: Knowledge transfer and the moderating effect of causal ambiguity. Organization Science, 15(5), 600-613.

Teng, J. T., & Song, S. (2011). An exploratory examination of knowledge-sharing behaviors: solicited and voluntary. Journal of Knowledge Management, 15(1), 104-117.

Tohidinia, Z., & Mosakhani, M. (2010). Knowledge sharing behaviour and its predictors. Industrial Management & Data Systems, 110(4), 611-631.

Trafimow, D., & Fishbein, M. (1994). The moderating effect of behavior type on the subjective norm-behavior relationship. The Journal of Social Psychology, 134(6), 755-763.

Tsai, W., & Ghoshal, S. (1998). Social capital and value creation: The role of intrafirm networks. Academy of Management Journal, 41(4), 464-476.

Van-den-Hooff, B., & Ridder, J. A. d. (2004). Knowledge sharing in context: the influence of organizational commitment, communication climate and CMC use on knowledge sharing. Journal of knowledge management, 8(6), 117-130.

Van den Hooff, B., & De Leeuw van Weenen, F. (2004). Committed to share: Commitment and CMC use as antecedents of knowledge sharing. Knowledge and Process Management, 11(1), 13-24.

Vera, A. H., & Simon, H. A. (1993). Situated action: A symbolic interpretation. Cognitive Science, 17(1), 7-48.

Voelpel, S. C., Dous, M., & Davenport, T. H. (2005). Five steps to creating a global knowledge-sharing system: Siemens' ShareNet. The Academy of management executive, 19(2), 9-23.

Wang, S., & Noe, R. A. (2010). Knowledge sharing: A review and directions for future research. Human Resource Management Review, 20(2), 115-131.

Wathne, K., Roos, J., & Krogh, G. V. (1996). Towards a Theory of Knowledge Transfer in a Cooperative Context: Sage Publications: London.

Weick, K. (1995). Sensemaking in Organizations London, UK: Sage Publications Ltd.

Weiss, L. M. (1999). Collection and connection: The anatomy of knowledge sharing in professional service firms. Paper presented at the Academy of Management Proceedings.

Wiewiora, A., Murphy, G. D., & Trigunarsyah, B. (2010). The role of trust in inter-project knowledge transfer. Paper presented at the ICOMS Asset Management Conference Adelaide 2010 Conference Proceedings.

Wikipedia. Knowledge sharing Retrieved 4th Jan, 2016, from https://en.wikipedia.org/wiki/Knowledge_sharing

Wong, C. D., Wong, W. T., Hui, C., & Law, K. S. (2001). The significant role of Chinese employees’ organizational commitment: Implications for managing in Chinese societies. Journal of World Business, 36(3), 326–340.

Wong, K. Y. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems, 105(3), 261-279.

Woodworth, R. S., & Marquis, D. G. (2014). Psychology (Psychology Revivals): A Study of Mental Life: Psychology Press.

Xue, C. T. S. (2017). A Literature Review on Knowledge Management in Organizations. Research in Business and Management, 4(1), 30-41.

Yahya, S., & Goh, W.-K. (2002). Managing human resources toward achieving knowledge management. Journal of Knowledge Management, 6(5), 457-468.

Yassin, F., Salim, J., & Sahari, N. (2013). The influence of organizational factors on knowledge sharing using ICT among teachers. Procedia Technology, 11, 272-280.

Yih-Tong Sun, Peter Scott, & L, J. (2005). An investigation of barriers to knowledge transfer. Journal of Knowledge Management, 9(2), 75-90.

Yu, C.-P., & Chu, T.-H. (2007). Exploring knowledge contribution from an OCB perspective. Information & Management, 44(3), 321-331.

Zand, D. E. (1972). Trust and managerial problem solving. Administrative Science Quarterly, 229-239.

Zaqout, F., & Abbas, M. (2012). Towards a model for understanding the influence of the factors that stimulate university students' engagement and performance in knowledge sharing. Library Review, 61(5), 345-361.

Zucal, C. (2016, April 5, 2016). 5 Reasons Why Knowledge Sharing is Good for Company Culture Retrieved 12/6/17, 2017, from http://www.business2community.com/strategy/5-reasons-knowledge-sharing-good-company-culture-01502579#GwwiI4PSXDIMTVVL.97

Downloads

Published

20.12.2019